Rules for dealing with feedback about your company

A list of steps you can take if a negative review is posted about your company:

1. Feedback is not always exclusively positive, and this is inevitable. However, negative feedback, as a rule, is the answer to the question "what to do?". In addition, you should remember that the client may be dissatisfied not because you really served him poorly, but because he understood something wrong, heard you wrongly. Try to start with small: start communicating with customers in comments to reviews. This way you will surely find out the details of the customer's dissatisfaction and will be able to help them solve the problem..

2. Contact the company that posted the review directly, find out what the cause of dissatisfaction is.

3. Try to solve the problem and remove the negative, in this case you can ask the company to remove the negative review about your company.

4. Involve the companies you work with in leaving reviews about your company to help offset negative reviews.

5. If you believe that this or that review about your company is written by a competitor - you can send us a request in a free form on letterhead to the General Director of "Saple-Biz" LLC Evgeny Nikolayevich Dyachenko. Be sure to specify why you believe that this review is written by a competitor of your company. If it is true, we will definitely take action. The application will be considered within 30 working days. A response to the application will be sent to the e-mail address from which the request was received.


Supl.biz - is not responsible for posted reviews on the site and is a neutral party in case of disputes between customer and supplier.