- All orders
- Call centers
- An outsourced call center is required Tasks … (№ 1497615)
Old order
The order was placed more than a month ago and may have lost its relevance.
Show previous order
Order no 1497615
Order published
not specified
An outsourced call center is required Tasks …
An outsourced call center is required.
Tasks of the call center operator:
1. The operator calls from 09:00 to 19:00 from Monday to Saturday the leads from the amoSRM (the "New application" stage), and invites the script (the script is provided by the Customer) for a free consultation at the Customer's office in Murmansk. If necessary, informs the client how to get to the consultation office (information is provided by the Customer).
2. Upon successful dialing and appointment, he sets the "Scheduled meeting/consultation" stage for the leader and records the date and time of the meeting with the client for the Customer in the "Tasks" in the amoSRM. After arriving at the office, the Customer's manager sets a stage ("Came for a consultation", sets the appropriate stage for the transaction.
3. In case of non-call, he sets the "Did not get through" stage and calls three more times within 2 (two) days, after which he sets the stage in the transaction "The transaction is closed and not implemented" due to "Does not get in touch".
4. The operator must speak the script to the client's objections ("far away", "no time", "I don't want / I'm not interested"), the script is provided by the Customer.
5. From 09:00, the operator must ring new applications from the amoSRM using scripts and work out objections (speak the script).
6. During the day, the operator must ring the unanswered leads and enter the appropriate steps in the amoSRM. All new leads must be rung by the end of the day.
7. When an incoming call is made by existing clients, the operator must transfer the call to the office to a lawyer.
8. The operator makes all calls from amoSRM or from the CallGear application on a mobile phone.
9. The call from amoSRM is made via IP telephony (UISCOM), the operator is given access to view all call data on the UISCOM website.
10. Order budget: up to 40,000 rubles/month. There are about 2500min of operator calls per month, the average duration of one conversation is 40 seconds, an average of 57.5 calls per working day.
Please leave your suggestions on the website/email.
We will consider offers all over Russia
Corrections:
Оператор должен знать скрипт и выйти на линию до 7 января. С 09 января мы работаем в обычном режиме.
Работаем с колл-центром из любогорегиона, находимся в Московском часовом поясе.
Уточнение в заказе: За три месяца с августа 2023 по ноябрь включительно длительность разговоров была 66:07:49
Category
I consider suppliers from
Volga Federal district
The North-Western Federal district
Central Federal district
Delivery in
The North-Western Federal district312
Order views
Show the following order
Similar ordersOrder categories Orders that have the same categories as an open order
Order no. 1546318
not specified
Any other questions?
Give your phone number and we will call you back.